batjie Privacy Policy

batjie ("we", "us", or "platform") operates an online entertainment and betting platform for users in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of our users.

This policy applies to all batjie services, websites, and applications. By using our platform, you agree to the terms of this privacy policy. If you do not agree with this policy, you are requested to refrain from using our services.

We are committed to continually improving our data protection practices. Protecting the privacy of your personal information is one of our highest priorities.

batjie collects various types of personal information that are necessary for providing our services. The categories of information collected are listed below:

Identity Information

• Full name and date of birth
• National ID or passport number
• Email address and mobile number
• Residential address
• Username and password (in encrypted form)

Financial Information

• Deposit and withdrawal history
• bKash, Nagad, or Rocket account details (only the portion required for transactions)
• Transaction amounts and dates
• Balance and bonus history

Activity Information

• Game play history and betting records
• Login and logout times on the platform
• Preferred game categories and trends
• Session duration and frequency

Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Type of internet connection

batjie collects information in the following ways:

Direct Collection

You provide information directly when you register, verify your account, make a deposit or withdrawal, or contact our customer support team. Information is also collected through form submissions, identity verification processes, and support chats.

Automatic Collection

While you use the platform, our systems automatically collect technical information, cookies, and logs of your activity. This is necessary to ensure the security and performance of the platform.

Collection from Third Parties

For identity verification or fraud prevention, we may occasionally verify limited information from trusted third-party service providers. This process is carried out fully in accordance with applicable rules.

batjie uses your personal information only for the following legitimate purposes:

Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Ensuring bonuses and rewards are delivered
• Improving the gaming experience
• Providing customer support

Security and Compliance

• Preventing fraud and money laundering
• Ensuring account security
• Verifying age and ensuring responsible gaming
• Meeting legal obligations
• Maintaining system integrity

Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

Communications

• Sending important account-related notifications
• Providing transaction confirmations
• Sharing promotional offers where applicable (subject to your consent)
• Communicating regarding customer support matters

batjie does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners receive only the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.

Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

Business Restructuring

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. We will notify you in advance in such circumstances.

batjie uses cookies and similar technologies to improve platform performance and personalize the user experience.

Essential Cookies

These cookies are essential for the basic functioning of the platform. This includes maintaining your login session, managing security tokens, and saving your preferences. These cookies cannot be disabled.

Analytical Cookies

These cookies help us understand how users interact with the platform. This information is analyzed in an aggregated and anonymous form and is used to improve our services.

Cookie Controls

You can disable non-essential cookies from your browser settings. However, doing so may cause some platform features to not work properly.

batjie applies industry-standard security measures to protect your personal information.

Encryption and Security

• All data transmission is secured through SSL encryption
• Passwords are encrypted using a one-way hashing algorithm
• Financial information is stored with advanced encryption standards
• Regular security audits and testing are conducted
• Access to sensitive information is restricted to authorized personnel only

Data Retention Period

We retain your personal information only for as long as necessary to provide our services or to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period in accordance with regulatory or legal requirements.

Data Breach Procedure

In the event of a data breach, we will promptly notify the affected users and relevant authorities. Immediate steps will be taken to limit any damage.

As a batjie user, you have the following rights over your own personal information:

Right to Access Information

You may request from us at any time to know what kind of information we hold about you. We will provide this information within a reasonable timeframe.

Right to Correction

If there are any errors or inaccuracies in your information, you may request a correction. You can update much of your information yourself from the profile section of your account.

Right to Deletion

You may request the deletion of your personal information in certain circumstances. However, some information may need to be retained for a specified period due to legal obligations or security reasons.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. After receiving such a request, we will use your information only for limited purposes.

Right to Withdraw Consent

If we process your information on the basis of your consent, you may withdraw that consent at any time. However, this will not affect the validity of any processing carried out before the withdrawal.

To exercise these rights, contact us at [email protected] or let our team know via 24/7 live chat.

batjie strictly refrains from providing services to minors. This platform is for users aged 21 and above only.

We carry out an age verification process at the time of registration. If we find that a user is a minor, we will immediately close that account and delete all associated information.

We do not intentionally collect any information from persons under the age of 18. If a parent or guardian believes their child has inappropriately created an account, they are requested to contact us immediately.

batjie may update this privacy policy from time to time. Changes are handled in the following ways:

• Before any significant changes, we will notify you via email or by posting a notice on the platform.
• The date of the latest update will always be mentioned at the top of this page.
• Continuing to use the platform after changes means you have accepted the updated policy.
• For significant changes, we may seek fresh consent.

We encourage you to review this page periodically, especially if you use our platform regularly.

For any questions or concerns about this privacy policy, or to exercise your rights, contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team tries to respond to all requests as promptly as possible with due care and attention.

For more details, please also read our Terms & Conditions and Responsible Gaming pages.