❓ Frequently Asked Questions
batjie FAQ — all your questions answered in one place
From opening an account to withdrawing money via bKash — find answers to all your questions about batjie right here in English.
Whether you are new to batjie or an experienced player, the sections below will help you find the right information quickly. Detailed answers covering account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus terms, and responsible gaming have all been compiled here. If you cannot find an answer to your question, our 24/7 live chat support is always available.
Most frequently asked questions
Account and Registration
To open an account at batjie, all you need is an active mobile number and a bKash, Nagad, or Rocket account. During registration you will need to provide your name, date of birth, and contact details. Please note that this platform is for users aged 21 and above only. Registering with accurate information ensures there are no issues with withdrawals later on.
No, only one batjie account is allowed per person. Creating multiple accounts may result in both accounts being permanently closed and any accumulated balance being forfeited. If you are having trouble logging into your account, contact us directly via live chat and we will resolve it quickly.
On the login page, click the "Forgot Password" option and enter your registered mobile number. A one-time password (OTP) will be sent to your number — use it to set a new password. This process is usually completed within a few minutes. If you run into any issues, contact our 24/7 live chat support.
Account verification is done for your own security. It ensures that no one else can use your account and that money reaches the right person at the time of withdrawal. batjie is always committed to fair play and protecting user information. There are no obstacles to withdrawals from a fully verified account.
Deposits and Withdrawals
A bKash deposit is added to your batjie account almost instantly — usually within 3 to 5 minutes. If there is a delay or the transaction shows as pending, contact live chat with your transaction reference number. The minimum deposit amount is ৳200.
Yes, both Nagad and Rocket are supported payment methods at batjie. The minimum deposit amount is the same for each method — ৳200. The deposit process is equally fast. Choose your preferred mobile banking method and make the payment to the designated number.
The minimum withdrawal amount at batjie is ৳800. Approved withdrawals usually reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. No additional fees are charged for withdrawals. The process is even faster when your account is fully verified.
batjie itself does not charge any fees for deposits or withdrawals. However, your bKash, Nagad, or Rocket operator may apply their own transaction charges — this is subject to the respective mobile banking provider's policy. For more details, see our terms and conditions page.
If a withdrawal request has been submitted but is still being processed, you can ask to cancel it via live chat. However, once processing is complete, cancellation is not possible. Since withdrawals are generally completed within 5 to 30 minutes, it is important to decide quickly.
Games and Rules
At batjie you can place both live and pre-match bets on BPL (Bangladesh Premier League) matches. Various markets are available including match winner, total runs, and top batsman. You will need sufficient balance in your account before placing a bet. Odds may change before the match starts or while it is live — check the odds carefully before confirming your bet.
Yes, batjie is fully mobile-friendly. You can access the site directly from any Android or iOS smartphone browser and play all games — no separate app download is needed. From cricket betting to live casino and slots, everything runs smoothly on mobile.
RTP (Return to Player) is a theoretical figure showing what percentage of money a game returns to players on average over the long term. All games at batjie are provided by recognised suppliers such as PG Soft, Pragmatic Play, JILI, and Spribe — who confirm fair play through regular third-party audits. batjie itself does not alter the outcome of any game.
In the live casino section at batjie you can enjoy Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and many more games with real dealers. Games from world-class providers such as Evolution Gaming and Ezugi are available. HD video streaming delivers the feel of a real casino from the comfort of your home.
Spribe's Aviator is a crash-style game where a plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes — if you cash out at the right time, you win your bet multiplied by that amount. The game runs on provably fair technology, meaning the result of every round can be verified.
Yes, live betting is available at batjie for major cricket events including IPL, T20 World Cup, and ICC tournaments. Odds are updated after every over and wicket during the match. Betting options are also available for football and kabaddi alongside cricket. See the cricket page for more details.
Bonuses and Promotions
batjie offers a 100% match bonus on your first deposit up to ৳8,000. For example, if you deposit ৳1,000 you will receive ৳1,000 as a bonus — giving you a total balance of ৳2,000. To receive the bonus, you need to activate the bonus option at the time of your first deposit after opening your account.
The wagering requirement for the welcome bonus is 15 times (15x). This means that to withdraw the bonus amount, you need to place total bets equal to 15 times the bonus. For example, if you receive a ৳1,000 bonus, it becomes withdrawable only after you have placed ৳15,000 in bets. Full terms and conditions are available on the terms and conditions page.
The batjie VIP program has 4 levels — Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Weekly cashback is available at each level: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Higher levels also come with personal support and special offers.
Yes, the welcome bonus can generally be used for cricket betting as well as most other games. However, certain bonuses may exclude specific games or betting markets under their terms. It is recommended that you read the relevant terms carefully before claiming any bonus. Ask on live chat for more details.
VIP members receive cashback on their net losses each week according to their level. Cashback is usually credited to the account automatically every Monday. It can be withdrawn directly or used again in games. You can view your VIP level and cashback amount from the account dashboard.
Security and Responsible Gaming
Yes, batjie uses SSL encryption technology to keep all data secure. Your personal information is not shared with any third party — it is used only to the extent necessary for operating the service. To learn more about our privacy practices, read the privacy policy page.
batjie is for users aged 21 and above only. Your age is verified at the time of registration. Underage users are not permitted to create accounts, and any such account found will be closed immediately. If you want to keep a family member away from gambling, contact us.
batjie places the highest importance on responsible gaming. If you feel that your gaming habits are getting out of control, visit our responsible gaming page. There you will find detailed information on deposit limits, session limits, and self-exclusion. You can also get support via live chat.
Self-exclusion is a feature that lets you restrict or close access to your account for a set period of time at your own request. It can be set for as short as 24 hours or made permanent. To apply, contact live chat or send an email to [email protected]. No bonus offers will be sent to you while the exclusion is active.
If you believe your batjie account is being used without authorisation, contact our 24/7 live chat immediately and request that your account be locked. Also send a detailed email to [email protected]. Our security team will investigate promptly and take the necessary action. Always use a strong password.
Yes, batjie ensures complete fair play. All games are supplied by world-class providers that use Random Number Generator (RNG) technology — this keeps the result of every game entirely random and impartial. batjie is committed to protecting players' interests as a safe and reliable platform.
Still have questions? Get in touch with support
Our Bengali-speaking support team is ready to answer any of your questions 7 days a week, 24 hours a day. Chat with us on live chat right now or write to us by email.
Go to Live Chat
24/7 Live Chat (in Bengali)